Desk365 Blog
Keep up with the latest technologies and strategies for better customer interactions. Follow our blog to stay at the forefront of providing outstanding customer service.
Are you jumping between HappyFox and Zendesk, weighing their features, pricing, and other factors but still unsure which one to choose? Don’t worry; we understand the challenge of selecting the perfect helpdesk ticketing software for your business. If you find yourself being the cat on the wall, uncertain about which...
- - Ramya Balakrishnan
Choosing the right help desk ticketing system is essential for businesses looking to enhance customer engagement and efficiently resolve complaints. When evaluating customer support platforms,...
- - Suvedha Balasubramanian
We’re proud to share that Desk365 has achieved SOC 2 Type 2 compliance certification! This achievement underscores our dedication to safeguarding our customers’...
Frustrated with your carefully crafted email campaigns landing in the dreaded spam folders? You’re not alone. Today’s inboxes are bombarded with messages, making...
Customer service software plays a crucial role in delivering outstanding customer experiences. Whether you’re a small startup or a big corporation, selecting the...
Your customers are the key to your revenue. Without them, your business wouldn’t thrive, so it’s crucial to ensure their satisfaction. “If you...
As we step into 2024, Desk365 is thrilled to announce our second set of game-changing product updates designed to enhance your customer support...
As per a report by Online Dasher, 77% of customers believe that the best service a company can provide is a quick response....
At Desk365, we are kicking off 2024 by introducing a comprehensive range of new product updates. In our latest updates, we introduced the...
Since the publication of this blog post, we’ve made significant updates to our AI-powered feature, “Draft with AI.” For detailed information on these...
In today’s fast-paced digital landscape, ensuring the security and reliability of your software is paramount. At Desk365, we understand the importance of safeguarding...
Imagine when customers have an issue with a product or service they’re using, like their computer acting up or their...
- - Suvedha Balasubramanian
Are you dealing with hundreds of customer inquiries every day from across various channels? Does it feel like a big...
- - Ramya Balakrishnan
In today’s fast-paced world of customer support and ticket management, having the right tools can significantly impact efficiency and collaboration....
- - Ramya Balakrishnan
Every day, countless hours are lost as employees search for information, duplicate efforts, or wait for responses from colleagues who...
- - Suvedha Balasubramanian
What is Incident Management? Incident Management is the process utilized by ITOps and DevOps teams to align an organization’s IT...
- - Ramya Balakrishnan
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