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How Tos

How to do specific tasks in Desk365

Updates & News

Release notes and product updates

Getting Started

Setup guides that help you get started.

How To: Customize the Create Ticket form Creating tickets to raise a support request is usually the first experience your users have with your support team. Let’s see how you can configure a Create Ticket form in Desk365 that makes it easy for your users to raise a ticket with fields that make sense for your

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Release 2.2.3 Updates – March 19, 2022

This week’s release further expanded your ability to customize the Desk365 platform to suit the needs of your helpdesk: Allow Support Portal access to Signed in Users: Now, you have the ability to choose who can create tickets and view the status of those tickets from the Support Portal. The

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The Microsoft Teams Desk365 Support Bot Setup Guide

Bring in the power of conversational ticketing to your helpdesk with the Desk365 Support Bot for Microsoft Teams. Below are the steps to get setup with the Support Bot. Downloading the Support Bot: First you’ll need to download the app manifest zip: Sign in to the Desk365 Web App. Go to

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