How to do specific tasks in Desk365
Release notes and product updates
Setup guides that help you get started.
https://www.youtube.com/watch?v=6JN09eAolgw Creating tickets to raise a support request is usually the first experience your users have with your support team. Let’s see how you can configure a Create Ticket form in Desk365 that makes it easy for your users to raise a ticket with fields that make sense for your
This week’s release further expanded your ability to customize the Desk365 platform to suit the needs of your helpdesk: Allow Support Portal access to Signed in Users: Now, you have the ability to choose who can create tickets and view the status of those tickets from the Support Portal. The
Looking for a way to be notified every time a ticket is created in your helpdesk, even if you are not assigned to it? This is a common use case, where you may want to be aware of all tickets that are coming into your helpdesk. You can do this easily
Bring in the power of conversational ticketing to your helpdesk with the Desk365 Support Bot for Microsoft Teams. Below are the steps to get setup with the Support Bot. Downloading the Support Bot: First you’ll need to download the app manifest zip: Sign in to the Desk365 Web App. Go to
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