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Desk365 Blog

Keep up with the latest technologies and strategies for better customer interactions. Follow our blog to stay at the forefront of providing outstanding customer service.

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Previous Blogs

best-intercom-alternatives-for-customer-support-teams

Best Intercom Alternatives for Customer Support Teams

I’ve spent quite a bit of time looking at Intercom and the growing list of platforms that position themselves as...

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Product updates sept (1)

Desk365 Product Updates – September 2026

If you’re migrating out of Freshdesk, we’ve launched just the thing for you. Introducing a new, simplified migration interface, which...

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john noctor

John Noctor on Why Curiosity Separates the Best Service Desks From the Rest

Humans of Support is our interview series featuring the people building and running customer support teams. We speak to people...

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Presenting a New Help Desk Tool to Leadership: What to Include in the Pitch

If you work in IT or customer support and you’ve been tasked with finding and presenting a new help desk...

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Customer service training

Customer Service Training: A Complete Guide

Customers may forget what you said, but they remember how you made them feel when they needed help. Whether a...

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Microsoft 365 Migration - IT Support Checklist

Microsoft 365 Migration: An IT Support Checklist for a Smooth Move

Moving your business to Microsoft 365? Move the email. Move the files. Set up the users. Done. Sounds simple, right?...

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Aden Ritz

Aden Ritz on Why the Sales Promise is Support’s Job to Keep

Humans of Support is our interview series featuring the people building and running customer support teams. Each episode brings a...

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Product updates - 2026

Desk365 Product Updates – Phase 2, August 2026

With this release, you can now print Knowledge Base articles directly from the Support Portal and Microsoft Teams, work with...

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Sophie Danby

Sophie Danby on Why AI is Not a Silver Bullet

Humans of Support is our interview series featuring the people building and running customer support teams. Each episode brings a...

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best-customer-service-software

Best Customer Service Software : Top Tools Compared

Finding customer service software sounds simple until you actually start looking. You search for a few options, and suddenly you’re...

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microsoft-intune-integration-within-desk365

Just Launched: Microsoft Intune Integration within Desk365

We’re thrilled to introduce a major upgrade, we’ve just launched Microsoft Intune integration in Desk365! You can now directly sync...

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Arsen Misakyan on Why AI Won’t Make the Hard Calls

Humans of Support is our interview series featuring the people building and running customer support teams. Each episode brings a...

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