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If you’re migrating out of Freshdesk, we’ve launched just the thing for you. Introducing a new, simplified migration interface, which makes it easier to move your existing support data from Freshdesk to Desk365 in just a few clicks. This relese,
Suvedha Balasubramanian
If you’re thinking about using Front for your team’s communication and collaboration, one of the first questions you probably have...
Suvedha Balasubramanian
TL DR; Desk365: A Microsoft Teams-focused helpdesk with core ticketing features at up to 72% lower cost than Zendesk. Zoho...
Ramya Balakrishnan
What’s new this October in your helpdesk. We’ve rolled out a fresh batch of improvements and features to make Desk365...
Ramya Balakrishnan
We all know customer experience (CX) is everything these days. One bad interaction can ripple through your reputation, which is...
Suvedha Balasubramanian
Let’s be honest. Customer support gets messy fast. One day you’re replying to emails, then it’s chat messages, social media...
Ramya Balakrishnan
Earlier this month, Zendesk announced the retirement of Zendesk Sell — their sales CRM product, effective August 31, 2027. While...
Suvedha Balasubramanian
A customer realizes they entered the wrong billing email after placing an order. They first use live chat, then tweet...
Suvedha Balasubramanian
Freshdesk is not one product. It’s four, and only one of them costs $19 a month. Ticketing is the cheap...
Suvedha Balasubramanian
As per a report by Online Dasher, 77% of customers believe that the best service a company can provide is...
Ramya Balakrishnan
If you’ve ever worked in customer service, sales, or marketing, you know this: not all customers are created equal. Some...
Suvedha Balasubramanian
If you’ve ever worked in customer service, you know exactly what it feels like to deal with that one customer....
Suvedha Balasubramanian
There’s this one little restaurant I keep going back to. Every time I walk in, they already know my order...
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