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Desk365 Blog

Keep up with the latest technologies and strategies for better customer interactions. Follow our blog to stay at the forefront of providing outstanding customer service.

What Are IT Solutions? Types, Examples, Benefits & Use Cases

Dheesha Manigandan November 13, 2026

TL;DR IT solutions combine hardware, software, networks, and IT services to solve business and technical problems. Common types include IT infrastructure, cloud computing, business applications, cybersecurity, IT support, communication tools, and data analytics and automation. They help businesses improve productivity,

Help Desk

How Customer Feedback Can Improve Your Product and Service

Suvedha Balasubramanian
June 2, 2026 June 2, 2026

I always use this protein brand, Only What’s Needed by Food Pharmer, and what makes me stick with them isn’t...

ITSM

Snipe-IT Pricing: Is Free Open Source ITAM Really Worth it?

Suvedha Balasubramanian
May 26, 2026 May 26, 2026

Snipe-IT offers a free, open-source platform for managing IT assets, but running it without a software subscription doesn’t necessarily mean...

Microsoft Teams

How to Automate Ticket Assignment in Microsoft Teams?

Ramya Balakrishnan
May 21, 2026 May 21, 2026

Picture this: a colleague messages your IT team on Microsoft Teams about a login issue. It gets a few reactions,...

ITSM

Asset Panda Reviews: Is it Worth it?

Suvedha Balasubramanian
May 19, 2026 May 19, 2026

To understand how Asset Panda performs as an IT asset management platform, we looked at its core features, usability, support...

ITSM

Asset Panda Pricing: How Much Does it Cost?

Suvedha Balasubramanian
May 14, 2026 May 14, 2026

When you’re managing a business, keeping track of your assets can get messy fast. Laptops, tools, equipment, vehicles, furniture, and...

Help Desk

MSP Helpdesk – Why Managed Service Providers Need One

Ramya Balakrishnan
May 14, 2026 May 14, 2026

Working at an MSP means you’re always in the middle of something. There’s always a ticket, a request, or a...

Customer Service

Multilingual Customer Support: Why it Matters More Than Ever

Suvedha Balasubramanian
May 12, 2026 May 12, 2026

Imagine this: A customer in Brazil places an order and reaches out with a question in Portuguese. They get a...

Product Updates

Desk365 Product Updates – May 2026

Ramya Balakrishnan
May 8, 2026 May 8, 2026

We just rolled out Multi-Factor Authentication, reorganized authentication settings for agents and contacts, and made asset updates faster with inline...