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If you’re a football fan, you are probably on the edge of your sofa, watching the 85th minute of the FIFA World Cup knockout match. The stakes have never been higher. One mistake can either ruin the years of training
Suvedha Balasubramanian
IT Assets are a part of every organization today. Laptops, software, cloud tools, servers, subscriptions. All of it keeps the...
Ramya Balakrishnan
Desk365 was founded in 2020 with a clear goal: to help support teams scale with confidence, without adding complexity. As...
Suvedha Balasubramanian
Many teams struggle with handling requests that arrive from too many places. Emails, chats, spreadsheets, and verbal requests quickly become...
Ranjani Raghupathi
In this article, I explore helpdesk trends to anticipate in 2026. I first used a helpdesk in 2016. Over the...
Suvedha Balasubramanian
It is Monday morning. You open the shared support inbox, and there are already 63 unread emails. Some are new...
Suvedha Balasubramanian
If you work in IT support, you already know about this struggle. People report issues in five different ways: your...
Suvedha Balasubramanian
If you are using Freshdesk today, it probably worked well when your support needs were simple. However, as teams grow,...
Suvedha Balasubramanian
In 2026, customer service is more important than ever. With many options available, people expect fast, personalized, and efficient help...
Anand Raju
You manage IT for a company that runs on Microsoft 365, and you have a visibility problem. Your team is...
Suvedha Balasubramanian
Crow Canyon is a popular choice for building service management solutions on SharePoint. But as teams grow, many start looking...
Ramya Balakrishnan
When people think about schools, customer service usually isn’t the first thing that comes to mind. Teaching quality, curriculum, and...
Suvedha Balasubramanian
If you are exploring alternatives to Zoho Desk, you are not alone. Many IT, support, operations, and HR teams reach...
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