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Unthread fits Slack-first teams best. If your IT team works in Microsoft Teams, Desk365 and Freshservice are the alternatives to compare first. Unthread is an AI helpdesk that turns Slack and Microsoft Teams messages into tickets. It shows up on
Dheesha Manigandan
I never thought much about customer support until I had to. On one unusually busy day, I was waiting for...
Suvedha Balasubramanian
If you manage IT services, you have the superpower of bringing order to chaos. Tickets get logged, SLAs get tracked,...
Suvedha Balasubramanian
I always use this protein brand, Only What’s Needed by Food Pharmer, and what makes me stick with them isn’t...
Suvedha Balasubramanian
Snipe-IT offers a free, open-source platform for managing IT assets, but running it without a software subscription doesn’t necessarily mean...
Ramya Balakrishnan
Picture this: a colleague messages your IT team on Microsoft Teams about a login issue. It gets a few reactions,...
Suvedha Balasubramanian
To understand how Asset Panda performs as an IT asset management platform, we looked at its core features, usability, support...
Suvedha Balasubramanian
When you’re managing a business, keeping track of your assets can get messy fast. Laptops, tools, equipment, vehicles, furniture, and...
Ramya Balakrishnan
Working at an MSP means you’re always in the middle of something. There’s always a ticket, a request, or a...
Suvedha Balasubramanian
Imagine this: A customer in Brazil places an order and reaches out with a question in Portuguese. They get a...
Ramya Balakrishnan
We just rolled out Multi-Factor Authentication, reorganized authentication settings for agents and contacts, and made asset updates faster with inline...
Ramya Balakrishnan
Customers these days don’t just “reach out”; they expect you to be everywhere. Whether it’s email, live chat, social media,...
Ramya Balakrishnan
Release week here at Desk365, and that means more features, enhancements, and improvements coming your way. This release specifically is...
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