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Customers do not think about support channels. They care about having one continuous conversation. When they reach out for help, they expect the context to follow them. Most support platforms still rely on disconnected channels. A customer starts with email, switches to
At Desk365, we are always looking for ways to improve the customer experience and make the job of your support...
We’ve rolled out several new awesome updates this week. Let’s take a look into this week’s product updates in detail...
With over 320 million daily active users, it is clear that Microsoft Teams is a popular choice for businesses worldwide....
Real-time support has become an essential part of modern customer service, and conversational ticketing is emerging as a game-changer in...
As remote work continues to be the norm for many companies, Microsoft Teams has become a crucial tool for communication...
Microsoft Teams is a popular communication platform that has become an essential tool for many businesses. With over 320 million...
We are excited to announce a range of exciting UI/UX product updates this week that will enhance the functionality and...
Did you know that businesses that respond to customer service emails within one hour are 7 times more likely to...
Providing top-notch customer support is a crucial aspect of any business. In fact, nearly 90% of Americans use customer service...
A help desk is a centralized point of contact for customers or end-users to get assistance with their issues, questions,...
As businesses rely more on technology and software, the importance of having a Service Level Agreement (SLA) in place has...
According to the reports, 80% of consumers are more likely to purchase from a brand that offers personalized experiences However,...
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