In today’s fast-paced digital landscape, ensuring the security and reliability of your software is paramount. At Desk365, we understand the importance of safeguarding your data and providing a seamless user
Over time, helpdesk solutions have undergone a remarkable transformation, progressing from manual ticketing systems to advanced, AI-driven platforms. Desk365 has taken a significant leap forward by incorporating AI-powered capabilities
Starting September 30th, 2023, Desk365 is implementing a change in the routing of your helpdesk. The default URL of your Desk365 helpdesk will no longer direct users to the
At Desk365, we are always looking for ways to improve the customer experience and make the job of your support agents easier. This week’s enhancements include the rollout of
We’ve rolled out several new awesome updates this week. Let’s take a look into this week’s product updates in detail below: Additional Info in Time Entry We have introduced a
With over 300 million daily active users, it is clear that Microsoft Teams is a popular choice for businesses worldwide. However, to truly unlock the full potential of Microsoft
Real-time support has become an essential part of modern customer service, and conversational ticketing is emerging as a game-changer in this space. Conversational ticketing can be provided by support
As remote work continues to be the norm for many companies, Microsoft Teams has become a crucial tool for communication and collaboration. With so many people relying on this
Microsoft Teams is a popular communication platform that has become an essential tool for many businesses. With over 300 million daily active users, Teams has emerged as one of
We are excited to announce a range of exciting UI/UX product updates this week that will enhance the functionality and convenience of using Desk365 platform. In this blog post,
Writing effective customer service emails is an essential skill for any business that aims to succeed in today’s competitive market. With the rise of online communication, email has become
Providing top-notch customer support is a crucial aspect of any business. In fact, according to a HubSpot article, nearly 90% of Americans use customer service as a crucial factor
In today’s fast-paced business environment, effective communication among team members is crucial for achieving success. Traditional email inboxes often lead to confusion, missed messages, and a lack of transparency.
A help desk is a centralized point of contact for customers or end-users to get assistance with their issues, questions, or concerns. Help desk best practices are essential for
As businesses rely more on technology and software, the importance of having a Service Level Agreement (SLA) in place has become paramount. Service Level Agreements (SLAs) are a crucial
According to the Intercom Customer Service Trends Report 2023, 89% of support leaders consider personalized support as a crucial factor that sets them apart from their competitors. However, crafting
In today’s fast-paced and technology-driven world, it’s crucial to be as efficient as possible to keep up with the demands of work and life. Microsoft Power Automate, previously known
The well-known business axiom “Customer is King” effectively summarizes the importance of prioritizing customer satisfaction. Customers typically hold high expectations for the support team. Responding promptly to their inquiries
According to this Business of Apps article, the number of active users using Microsoft Teams saw a huge rise during the pandemic from 75 million in April 2020 to
Over time, helpdesk solutions have undergone a remarkable transformation, progressing from manual ticketing systems to advanced, AI-driven platforms. Desk365 has taken a significant leap forward by incorporating AI-powered capabilities into
In today’s fast-paced digital landscape, ensuring the security and reliability of your software is paramount. At Desk365, we understand the importance of safeguarding your data and providing a seamless user
Starting September 30th, 2023, Desk365 is implementing a change in the routing of your helpdesk. The default URL of your Desk365 helpdesk will no longer direct users to the Agent
At Desk365, we are always looking for ways to improve the customer experience and make the job of your support agents easier. This week’s enhancements include the rollout of closure
We’ve rolled out several new awesome updates this week. Let’s take a look into this week’s product updates in detail below: Additional Info in Time Entry We have introduced a new
With over 300 million daily active users, it is clear that Microsoft Teams is a popular choice for businesses worldwide. However, to truly unlock the full potential of Microsoft Teams,
Real-time support has become an essential part of modern customer service, and conversational ticketing is emerging as a game-changer in this space. Conversational ticketing can be provided by support agents
As remote work continues to be the norm for many companies, Microsoft Teams has become a crucial tool for communication and collaboration. With so many people relying on this platform,
Microsoft Teams is a popular communication platform that has become an essential tool for many businesses. With over 300 million daily active users, Teams has emerged as one of the
We are excited to announce a range of exciting UI/UX product updates this week that will enhance the functionality and convenience of using Desk365 platform. In this blog post, we
Writing effective customer service emails is an essential skill for any business that aims to succeed in today’s competitive market. With the rise of online communication, email has become the
Providing top-notch customer support is a crucial aspect of any business. In fact, according to a HubSpot article, nearly 90% of Americans use customer service as a crucial factor when
In today’s fast-paced business environment, effective communication among team members is crucial for achieving success. Traditional email inboxes often lead to confusion, missed messages, and a lack of transparency. However,
A help desk is a centralized point of contact for customers or end-users to get assistance with their issues, questions, or concerns. Help desk best practices are essential for any
As businesses rely more on technology and software, the importance of having a Service Level Agreement (SLA) in place has become paramount. Service Level Agreements (SLAs) are a crucial part
According to the Intercom Customer Service Trends Report 2023, 89% of support leaders consider personalized support as a crucial factor that sets them apart from their competitors. However, crafting personalized
In today’s fast-paced and technology-driven world, it’s crucial to be as efficient as possible to keep up with the demands of work and life. Microsoft Power Automate, previously known as
The well-known business axiom “Customer is King” effectively summarizes the importance of prioritizing customer satisfaction. Customers typically hold high expectations for the support team. Responding promptly to their inquiries and
According to this Business of Apps article, the number of active users using Microsoft Teams saw a huge rise during the pandemic from 75 million in April 2020 to 270
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