Desk365 Blog
Keep up with the latest technologies and strategies for better customer interactions. Follow our blog to stay at the forefront of providing outstanding customer service.
Are you jumping between HappyFox and Zendesk, weighing their features, pricing, and other factors but still unsure which one to choose? Don’t worry; we understand the challenge of selecting the perfect helpdesk ticketing software for your business. If you find yourself being the cat on the wall, uncertain about which...
- - Ramya Balakrishnan
Choosing the right help desk ticketing system is essential for businesses looking to enhance customer engagement and efficiently resolve complaints. When evaluating customer support platforms,...
- - Suvedha Balasubramanian
Imagine when customers have an issue with a product or service they’re using, like their computer acting up or their internet being really...
Are you dealing with hundreds of customer inquiries every day from across various channels? Does it feel like a big job to track...
In today’s fast-paced world of customer support and ticket management, having the right tools can significantly impact efficiency and collaboration. Desk365 stands out...
Every day, countless hours are lost as employees search for information, duplicate efforts, or wait for responses from colleagues who hold the key...
What is Incident Management? Incident Management is the process utilized by ITOps and DevOps teams to align an organization’s IT services with its...
Microsoft Teams has emerged as a powerhouse, boasting over 270 million monthly active users who rely on its capabilities for communication and coordination....
Embarking on the journey to truly understand your customers can transform the way your business operates and how it is perceived in the...
In today’s fast-moving world of business, being quick and easy to reach is important. That’s why having a robust mobile help desk solution...
Creating professional and visually appealing emails is crucial for effective communication, especially in a business setting. One common challenge many users face when...
Congratulations on purchasing a help desk software for your customer service team! This powerful tool will help your team collaborate...
- - Ramya Balakrishnan
Microsoft Teams is an essential tool for business collaboration, offering a comprehensive suite of features including messaging, calling, video meetings,...
- - Ramya Balakrishnan
Are you tired of jumping from one helpdesk platform to another, trying to find the perfect fit for your budget?...
- - Suvedha Balasubramanian
Most customers prefer not to interact with support agents when resolving issues. They find it more convenient to handle problems...
- - Ramya Balakrishnan
We are thrilled to announce a significant update to Desk365 – the introduction of the Agent Portal within the Desk365’s...
- - Ramya Balakrishnan
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