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Desk365 Product Updates – November 2024

At Desk365, we understand that every update matters when it comes to delivering seamless customer service experiences. This November, we’ve introduced several improvements to enhance usability, strengthen security, and streamline workflows. Whether it’s API enhancements for

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As businesses transitioned to remote work during the COVID-19 pandemic, Microsoft Teams emerged as an indispensable tool for maintaining communication...

Curious about the difference between a help desk vs service desk? While both of these IT tools seem similar at...

We’re excited to unveil two highly anticipated updates for Desk365: Round-Robin ticket assignments and Custom Domain setup, along with several...

We’re thrilled to announce several new features and enhancements in Desk365, designed to improve ticket management efficiency, ensure data security,...

Are you jumping between HappyFox and Zendesk, weighing their features, pricing, and other factors but still unsure which one to...

Choosing the right help desk ticketing system is essential for businesses looking to enhance customer engagement and efficiently resolve complaints....

Choosing the right customer service platform is essential for businesses looking to enhance customer engagement and efficiently resolve complaints. Regarding...

Do you know that 80% of consumers are more likely to purchase from a brand that offers personalized experiences? In...

Are you considering using Zendesk for your business but unsure about its pricing? Pricing is a crucial factor when selecting...

Are you considering using Zoho Desk for your business but unsure about the pricing? Pricing is a crucial factor when...

When you see a sudden increase in new customers, it’s exciting. But do you wonder if these new customers are...

Are you tired of jumping from one helpdesk platform to another, trying to find the perfect fit for your budget?...

How to Improve Customer Service Response Times?

Your customers are the key to your revenue. Without them, your business wouldn’t thrive, so it’s crucial to ensure their satisfaction. “If you don’t care, your customer never will.” — Marlene Blaszczyk. A key part

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Desk365 Product Updates – November 2024

At Desk365, we understand that every update matters when it comes to delivering seamless customer service experiences. This November, we’ve introduced several improvements to enhance usability, strengthen security, and streamline workflows. Whether it’s API enhancements

Read More »

Customer Service Automation: The Complete Guide

A recent survey found that 69% of customers prefer solving problems on their own, while 80% expect businesses to be available around the clock. With customers demanding quick, convenient solutions, it’s no wonder that more

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Why Should You Use a Cloud Based Helpdesk?

A helpdesk ticketing system is designed to assist both employees within a company and external users, such as customers. A cloud-based helpdesk takes this functionality to the next level by revolutionizing how businesses manage customer

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How to Handle Customer Complaints? [10 tips]

Handling customer complaints isn’t just about solving problems; it’s about showing your customers they’re valued. 91% of customers who are unhappy with a brand will leave without ever voicing their concerns. This silent churn can

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helpdesk-migration

Helpdesk Migration: Why and When to Make the Move

As businesses grow, so do the complexities of customer interactions. A robust helpdesk system is the backbone of customer support, enabling companies to manage all communication channels and ensure a seamless support experience. Initially, many

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Desk365 Product Updates – October 2024

We’re excited to introduce a series of new features and updates designed to enhance helpdesk operations and communication between support agents and customers. This month’s updates bring improved ticket management, streamlined workflows, and expanded communication

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desk365-ticket-routing-helpdesk-software

How does Ticket Routing help in Customer Service?

In today’s competitive landscape, a company’s success increasingly depends on how well it meets or exceeds customer expectations. Ticket routing plays a crucial role in achieving this, as it helps streamline support operations, saves valuable

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How to Create an Asana Ticketing System?

When it comes to managing tasks and projects, Asana is one of the most popular tools on the market, with over 139,000 paying customers as of 2023. But can Asana be effectively transformed into a

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Jira Ticketing System: The Complete guide

When looking for a simple, budget-friendly solution to manage tasks or support requests, several options are available, such as SharePoint, Google Forms, Asana, and Excel. Each tool offers unique features and caters to different needs, but every

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How to Create a Microsoft Excel Ticketing System?

When looking for a simple, budget-friendly solution to manage tasks or support requests, there are several options, including SharePoint, Google Forms, Asana, Jira, and even Microsoft Excel. Excel, in particular, is a great choice for

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Desk365 Product Updates – September 2024

At Desk365, we are committed to continually improving our platform to enhance the support experience for both support agents and end-users. This recent round of product updates reflects our dedication to simplifying processes and increasing

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Desk365 Product Updates – July 2024

We’re thrilled to announce several new features and enhancements in Desk365, designed to improve ticket management efficiency, ensure data security, and enhance user communication. Here’s an in-depth look at our latest updates and how they

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ways-to-deliver-personalized-customer-service-desk365

8 Easy Ways to Deliver Personalized Customer Service

Do you know that 80% of consumers are more likely to purchase from a brand that offers personalized experiences? In today’s digital age, businesses are increasingly leveraging digital media and technology to enhance their customer experience. They

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Zendesk Pricing 2024: The Complete Guide

Are you considering using Zendesk for your business but unsure about its pricing? Pricing is a crucial factor when selecting a software solution. This article will explore Zendesk’s pricing model and different plans and help

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agent-productivity-desk365

11 Effective Strategies to Improve Agent Productivity

Despite significant advancements in technology, studies continue to reveal that customers frequently express dissatisfaction with slow and inefficient customer support. 60% of customers define their customer service experience as satisfactory when they receive a quick

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best-microsoft-teams-features-desk365

15 Best Microsoft Teams Features

Microsoft Teams is an essential tool for business collaboration, offering a comprehensive suite of features including messaging, calling, video meetings, and file sharing. This cloud-based software is designed to cater to businesses of all sizes,

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customer-self-service-portals-desk365

8 Best Customer Self-Service Portals

Most customers prefer not to interact with support agents when resolving issues. They find it more convenient to handle problems on their own, which also provides them with a sense of freedom. Therefore, businesses need

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Desk365 Product Updates – May 2024

At Desk365, we are constantly striving to improve our platform and enhance user experience.  In continuation to it, we are excited to introduce a series of updates designed to enhance user experience and streamline the

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Microsoft Teams Employee Engagement Apps Desk365

11 Best Microsoft Teams Employee Engagement Apps

Employee engagement is crucial for creating a positive work environment. Did you know, 80% of employees believe that engagement is key to achieving organizational goals? While it may seem straightforward, enhancing employee engagement is a

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Microsoft Teams for Incident Management – The Complete Guide

In today’s fast-paced business environment, maintaining uninterrupted IT services is essential to keeping operations running smoothly. Any disruption, whether it’s a network outage or software malfunction, can significantly impact productivity and customer satisfaction. That’s where

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microsoft teams ticketing system

Best Microsoft Teams Ticketing Apps in 2024

Microsoft Teams has emerged as a powerhouse, boasting over 145 million monthly active users who rely on its capabilities for communication and coordination. As businesses continue to leverage this platform, the integration of specialized tools

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15 Best Helpdesk Ticketing System for 2024

Providing great customer service is essential for any business, but keeping up with customer inquiries can be a challenge. This is where a helpdesk ticketing system can make a big difference. Companies that use these

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14 Key Helpdesk Software Features

14 Key Helpdesk Software Features

Helpdesk software is essential for businesses aiming to maintain customer satisfaction in today’s fast-paced world where customers expect swift responses. According to a survey conducted by JeffToister 88% of customers expect a reply within an

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How to manage Microsoft teams notifications

How to Manage Microsoft Teams Notifications?

If you find yourself overwhelmed by Microsoft Teams notifications, you’re not alone. On the flip side, if you’re not receiving any notifications when you should be, there’s definitely an issue. Or maybe you’re getting notifications,

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workflow automation

A Guide to use Microsoft Copilot in Power Automate

Dealing with automation doesn’t have to be tough. If you’ve ever felt overwhelmed trying to get your work processes to run smoothly, you’re not alone. That’s where Microsoft Copilot in Power Automate comes in. The

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12 Helpdesk Metrics to Improve Customer Support

The core objective of a helpdesk is to provide quick and effective customer support. To achieve this, streamlined processes, strong customer support systems, and detailed documentation are essential to empower your service team. Chaotic systems,

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Soc 2 Type 2

Desk365 is now SOC 2 Type 2 Compliance Certified

We’re proud to share that Desk365 has achieved SOC 2 Type 2 compliance certification! This achievement underscores our dedication to safeguarding our customers’ data privacy and security.  It’s a testament to our ongoing efforts to

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Product Updates – August 12, 2023

At Desk365, we are always looking for ways to improve the customer experience and make the job of your support agents easier. This week’s enhancements include the rollout of closure rules, ability to add attachments

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Product Updates – August 05, 2023

We’ve rolled out several new awesome updates this week. Let’s take a look into this week’s product updates in detail below: Additional Info in Time Entry We have introduced a new feature called ‘Additional Info,’ which

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UI/UX Enhancements– July 08, 2023

We are excited to announce a range of exciting UI/UX product updates this week that will enhance the functionality and convenience of using Desk365 platform. In this blog post, we will delve into the details

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17 Help Desk Best Practices for 2024

A help desk is a centralized point of contact for customers or end-users to get assistance with their issues, questions, or concerns. Help desk best practices are essential for any business that wants to deliver

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Quick Overview of Desk365’s Agent Bot and Support Bot for Microsoft Teams

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Quick Overview of Desk365's Agent Bot and Support Bot for Microsoft Teams

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Getting Started with Desk365: Your Modern Helpdesk Ticketing System

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