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How To: Configure SLAs and apply them to tickets

https://www.youtube.com/watch?v=4YjzTpgRKYo Based on valuable customer feedback, we’ve revamped the SLA module, making it easier to configure and use. In this article, let’s go through some of the concepts and show you how to configure SLAs so that they can be easily applied to any ticket.  No SLA Policy When you

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