Keep up with the latest technologies and strategies for better customer interactions. Follow our blog to stay at the forefront of providing outstanding customer service.
In today’s fast-paced world of customer support and ticket management, having the right tools can significantly impact efficiency and collaboration. Desk365 stands out with its array of robust features designed to streamline workflows and foster teamwork within organizations. In this article, we’ll
Every day, countless hours are lost as employees search for information, duplicate efforts, or wait for responses from colleagues who hold the key to their questions. This not only slows down productivity but can also
What is Incident Management? Incident Management is the process utilized by ITOps and DevOps teams to align an organization’s IT services with its business requirements. Incident management involves responding promptly to service disruptions, such as
Microsoft Teams has emerged as a powerhouse, boasting over 270 million monthly active users who rely on its capabilities for communication and coordination. As businesses continue to leverage this platform, the integration of specialized tools
Embarking on the journey to truly understand your customers can transform the way your business operates and how it is perceived in the marketplace. Utilizing a customer satisfaction survey is a key strategy in this
In today’s fast-moving world of business, being quick and easy to reach is important. That’s why having a robust mobile help desk solution is paramount. As companies increasingly rely on mobile devices for everyday operations,
Creating professional and visually appealing emails is crucial for effective communication, especially in a business setting. One common challenge many users face when using Microsoft Outlook is ensuring that images and signatures in emails are
Customer service management (CSM) involves ensuring that customers’ needs are met efficiently and effectively. It encompasses various strategies, technologies, and practices aimed at delivering exceptional service experiences. In today’s competitive business landscape, companies invest significantly
SharePoint is a go-to tool for over 200 million users, offering a wide range of features for collaboration and productivity. One of its many uses is setting up a ticketing system, which can help streamline
Providing great customer service is essential for any business, but keeping up with customer inquiries can be a challenge. This is where a helpdesk ticketing system can make a big difference. Companies that use these
Have you ever experienced the frustration of missing important emails or struggling to keep your customers satisfied? If these challenges sound familiar, you’re not alone. Many businesses face these obstacles, leading them to explore
Do you provide your customers with a great experience when they reach out for help? Is your customer service team helpful and reliable? Did you know that even just one good experience with customer service
Helpdesk software is essential for businesses aiming to maintain customer satisfaction in today’s fast-paced world where customers expect swift responses. According to a survey conducted by JeffToister 88% of customers expect a reply within an
If you find yourself overwhelmed by Microsoft Teams notifications, you’re not alone. On the flip side, if you’re not receiving any notifications when you should be, there’s definitely an issue. Or maybe you’re getting notifications,
Dealing with automation doesn’t have to be tough. If you’ve ever felt overwhelmed trying to get your work processes to run smoothly, you’re not alone. That’s where Microsoft Copilot in Power Automate comes in. The
The core objective of a help desk is to provide quick and effective customer support. To achieve this, streamlined processes, strong customer support systems, and detailed documentation are essential to empower your service team. Chaotic
Drowning in customer queries? You’re not alone. Remember juggling those spinning plates as a kid? That’s Emma’s life right now, except instead of plates, it’s customer queries. Emails flood her inbox, each one a miniature
We’re proud to share that Desk365 has achieved SOC 2 Type 2 compliance certification! This achievement underscores our dedication to safeguarding our customers’ data privacy and security. It’s a testament to our ongoing efforts to
Frustrated with your carefully crafted email campaigns landing in the dreaded spam folders? You’re not alone. Today’s inboxes are bombarded with messages, making it tough for legitimate emails like yours to reach their intended recipients.
Customer service software plays a crucial role in delivering outstanding customer experiences. Whether you’re a small startup or a big corporation, selecting the right software is vital for business growth. However, with so many providers
Your customers are the key to your revenue. Without them, your business wouldn’t thrive, so it’s crucial to ensure their satisfaction. “If you don’t care, your customer never will.” — Marlene Blaszczyk. A key part
As we step into 2024, Desk365 is thrilled to announce our second set of game-changing product updates designed to enhance your customer support experience. Our latest updates include “Time Entries” in the automation rules, where
As per a report by Online Dasher, 77% of customers believe that the best service a company can provide is a quick response. If you’re dealing with slow support, errors, and inefficiencies, you need a
At Desk365, we are kicking off 2024 by introducing a comprehensive range of new product updates. In our latest updates, we introduced the User Locale language setting for the Support Bot, providing a more personalized
Since the publication of this blog post, we’ve made significant updates to our AI-powered feature, “Draft with AI.” For detailed information on these enhancements and how they can benefit your customer support operations, we encourage
In today’s fast-paced digital landscape, ensuring the security and reliability of your software is paramount. At Desk365, we understand the importance of safeguarding your data and providing a seamless user experience. We are thrilled to
Starting September 30th, 2023, Desk365 is implementing a change in the routing of your helpdesk. The default URL of your Desk365 helpdesk will no longer direct users to the Agent Portal. Instead, it will lead
At Desk365, we are always looking for ways to improve the customer experience and make the job of your support agents easier. This week’s enhancements include the rollout of closure rules, ability to add attachments
We’ve rolled out several new awesome updates this week. Let’s take a look into this week’s product updates in detail below: Additional Info in Time Entry We have introduced a new feature called ‘Additional Info,’ which
With over 300 million daily active users, it is clear that Microsoft Teams is a popular choice for businesses worldwide. However, to truly unlock the full potential of Microsoft Teams, end users need to know
Real-time support has become an essential part of modern customer service, and conversational ticketing is emerging as a game-changer in this space. Conversational ticketing can be provided by support agents or by employing specialized bots
As remote work continues to be the norm for many companies, Microsoft Teams has become a crucial tool for communication and collaboration. With so many people relying on this platform, it’s important to stay up
Microsoft Teams is a popular communication platform that has become an essential tool for many businesses. With over 300 million daily active users, Teams has emerged as one of the most widely used communication and
We are excited to announce a range of exciting UI/UX product updates this week that will enhance the functionality and convenience of using Desk365 platform. In this blog post, we will delve into the details
Writing effective customer service emails is an essential skill for any business that aims to succeed in today’s competitive market. With the rise of online communication, email has become the primary mode of communication between
Providing top-notch customer support is a crucial aspect of any business. In fact, according to a HubSpot article, nearly 90% of Americans use customer service as a crucial factor when making decisions about engaging with
In today’s fast-paced business environment, effective communication among team members is crucial for achieving success. Traditional email inboxes often lead to confusion, missed messages, and a lack of transparency. However, with the advent of shared
A help desk is a centralized point of contact for customers or end-users to get assistance with their issues, questions, or concerns. Help desk best practices are essential for any business that wants to deliver
As businesses rely more on technology and software, the importance of having a Service Level Agreement (SLA) in place has become paramount. Service Level Agreements (SLAs) are a crucial part of any business relationship between
According to the Intercom Customer Service Trends Report 2023, 89% of support leaders consider personalized support as a crucial factor that sets them apart from their competitors. However, crafting personalized emails for each customer can
In today’s fast-paced and technology-driven world, it’s crucial to be as efficient as possible to keep up with the demands of work and life. Microsoft Power Automate, previously known as Microsoft Flow, is a powerful
The well-known business axiom “Customer is King” effectively summarizes the importance of prioritizing customer satisfaction. Customers typically hold high expectations for the support team. Responding promptly to their inquiries and swiftly resolving issues can significantly
https://www.youtube.com/watch?v=TbIbdCdn6_A According to this Business of Apps article, the number of active users using Microsoft Teams saw a huge rise during the pandemic from 75 million in April 2020 to 270 million users in 2022,
In today’s fast-paced world of customer support and ticket management, having the right tools can significantly impact efficiency and collaboration. Desk365 stands out with its array of robust features designed to streamline workflows and foster
Every day, countless hours are lost as employees search for information, duplicate efforts, or wait for responses from colleagues who hold the key to their questions. This not only slows down productivity but can also
What is Incident Management? Incident Management is the process utilized by ITOps and DevOps teams to align an organization’s IT services with its business requirements. Incident management involves responding promptly to service disruptions, such as
Microsoft Teams has emerged as a powerhouse, boasting over 270 million monthly active users who rely on its capabilities for communication and coordination. As businesses continue to leverage this platform, the integration of specialized tools
Embarking on the journey to truly understand your customers can transform the way your business operates and how it is perceived in the marketplace. Utilizing a customer satisfaction survey is a key strategy in this
In today’s fast-moving world of business, being quick and easy to reach is important. That’s why having a robust mobile help desk solution is paramount. As companies increasingly rely on mobile devices for everyday operations,
Creating professional and visually appealing emails is crucial for effective communication, especially in a business setting. One common challenge many users face when using Microsoft Outlook is ensuring that images and signatures in emails are
Customer service management (CSM) involves ensuring that customers’ needs are met efficiently and effectively. It encompasses various strategies, technologies, and practices aimed at delivering exceptional service experiences. In today’s competitive business landscape, companies invest significantly
SharePoint is a go-to tool for over 200 million users, offering a wide range of features for collaboration and productivity. One of its many uses is setting up a ticketing system, which can help streamline
Providing great customer service is essential for any business, but keeping up with customer inquiries can be a challenge. This is where a helpdesk ticketing system can make a big difference. Companies that use these
Have you ever experienced the frustration of missing important emails or struggling to keep your customers satisfied? If these challenges sound familiar, you’re not alone. Many businesses face these obstacles, leading them to explore
Do you provide your customers with a great experience when they reach out for help? Is your customer service team helpful and reliable? Did you know that even just one good experience with customer service
Helpdesk software is essential for businesses aiming to maintain customer satisfaction in today’s fast-paced world where customers expect swift responses. According to a survey conducted by JeffToister 88% of customers expect a reply within an
If you find yourself overwhelmed by Microsoft Teams notifications, you’re not alone. On the flip side, if you’re not receiving any notifications when you should be, there’s definitely an issue. Or maybe you’re getting notifications,
Dealing with automation doesn’t have to be tough. If you’ve ever felt overwhelmed trying to get your work processes to run smoothly, you’re not alone. That’s where Microsoft Copilot in Power Automate comes in. The
The core objective of a help desk is to provide quick and effective customer support. To achieve this, streamlined processes, strong customer support systems, and detailed documentation are essential to empower your service team. Chaotic
Drowning in customer queries? You’re not alone. Remember juggling those spinning plates as a kid? That’s Emma’s life right now, except instead of plates, it’s customer queries. Emails flood her inbox, each one a miniature
We’re proud to share that Desk365 has achieved SOC 2 Type 2 compliance certification! This achievement underscores our dedication to safeguarding our customers’ data privacy and security. It’s a testament to our ongoing efforts to
Frustrated with your carefully crafted email campaigns landing in the dreaded spam folders? You’re not alone. Today’s inboxes are bombarded with messages, making it tough for legitimate emails like yours to reach their intended recipients.
Customer service software plays a crucial role in delivering outstanding customer experiences. Whether you’re a small startup or a big corporation, selecting the right software is vital for business growth. However, with so many providers
Your customers are the key to your revenue. Without them, your business wouldn’t thrive, so it’s crucial to ensure their satisfaction. “If you don’t care, your customer never will.” — Marlene Blaszczyk. A key part
As we step into 2024, Desk365 is thrilled to announce our second set of game-changing product updates designed to enhance your customer support experience. Our latest updates include “Time Entries” in the automation rules, where
As per a report by Online Dasher, 77% of customers believe that the best service a company can provide is a quick response. If you’re dealing with slow support, errors, and inefficiencies, you need a
At Desk365, we are kicking off 2024 by introducing a comprehensive range of new product updates. In our latest updates, we introduced the User Locale language setting for the Support Bot, providing a more personalized
Since the publication of this blog post, we’ve made significant updates to our AI-powered feature, “Draft with AI.” For detailed information on these enhancements and how they can benefit your customer support operations, we encourage
In today’s fast-paced digital landscape, ensuring the security and reliability of your software is paramount. At Desk365, we understand the importance of safeguarding your data and providing a seamless user experience. We are thrilled to
Starting September 30th, 2023, Desk365 is implementing a change in the routing of your helpdesk. The default URL of your Desk365 helpdesk will no longer direct users to the Agent Portal. Instead, it will lead
At Desk365, we are always looking for ways to improve the customer experience and make the job of your support agents easier. This week’s enhancements include the rollout of closure rules, ability to add attachments
We’ve rolled out several new awesome updates this week. Let’s take a look into this week’s product updates in detail below: Additional Info in Time Entry We have introduced a new feature called ‘Additional Info,’ which
With over 300 million daily active users, it is clear that Microsoft Teams is a popular choice for businesses worldwide. However, to truly unlock the full potential of Microsoft Teams, end users need to know
Real-time support has become an essential part of modern customer service, and conversational ticketing is emerging as a game-changer in this space. Conversational ticketing can be provided by support agents or by employing specialized bots
As remote work continues to be the norm for many companies, Microsoft Teams has become a crucial tool for communication and collaboration. With so many people relying on this platform, it’s important to stay up
Microsoft Teams is a popular communication platform that has become an essential tool for many businesses. With over 300 million daily active users, Teams has emerged as one of the most widely used communication and
We are excited to announce a range of exciting UI/UX product updates this week that will enhance the functionality and convenience of using Desk365 platform. In this blog post, we will delve into the details
Writing effective customer service emails is an essential skill for any business that aims to succeed in today’s competitive market. With the rise of online communication, email has become the primary mode of communication between
Providing top-notch customer support is a crucial aspect of any business. In fact, according to a HubSpot article, nearly 90% of Americans use customer service as a crucial factor when making decisions about engaging with
In today’s fast-paced business environment, effective communication among team members is crucial for achieving success. Traditional email inboxes often lead to confusion, missed messages, and a lack of transparency. However, with the advent of shared
A help desk is a centralized point of contact for customers or end-users to get assistance with their issues, questions, or concerns. Help desk best practices are essential for any business that wants to deliver
As businesses rely more on technology and software, the importance of having a Service Level Agreement (SLA) in place has become paramount. Service Level Agreements (SLAs) are a crucial part of any business relationship between
According to the Intercom Customer Service Trends Report 2023, 89% of support leaders consider personalized support as a crucial factor that sets them apart from their competitors. However, crafting personalized emails for each customer can
In today’s fast-paced and technology-driven world, it’s crucial to be as efficient as possible to keep up with the demands of work and life. Microsoft Power Automate, previously known as Microsoft Flow, is a powerful
The well-known business axiom “Customer is King” effectively summarizes the importance of prioritizing customer satisfaction. Customers typically hold high expectations for the support team. Responding promptly to their inquiries and swiftly resolving issues can significantly
https://www.youtube.com/watch?v=TbIbdCdn6_A According to this Business of Apps article, the number of active users using Microsoft Teams saw a huge rise during the pandemic from 75 million in April 2020 to 270 million users in 2022,
